Customer Service Copilot

Stop copy-pasting templates. Get AI-drafted responses tailored to each customer situation.

Turn frustrated customers into loyal advocates with thoughtful, empathetic replies.

Built for support teams

Whether you're a solo founder managing support or a team lead looking to improve consistency, this copilot helps you reply faster without losing the human touch.

Customer support agents
Customer success managers
Founders handling their own support
E-commerce store owners

The support challenge

1Customers expect fast responses but quality takes time
2Difficult situations require careful wording
3New team members struggle with tone consistency
4Escalations happen when the first response misses the mark

Your AI support assistant

Describe the situation, paste the customer message, and get a professional reply in seconds. The copilot understands support best practices and crafts responses designed to resolve issues on first contact.

What it does

Refund responses

Draft clear refund approvals or polite denials with proper explanations.

Complaint handling

Respond to frustrated customers with empathy while addressing their concerns.

Cancellation retention

Craft responses that understand why they want to leave and offer relevant alternatives.

Tone adjustment

Match formality to your brand—from casual to corporate.

How it works

1Paste the customer message or describe the situation
2Select the response type (refund, complaint, etc.)
3Choose your preferred tone
4Get AI-drafted replies ready to send or personalise

See it in action

Browse real-world examples to see how the CS Copilot handles common scenarios.

Responding to a Refund Request

A customer wants their money back. Here's how to handle it professionally while protecting your business.

Handling an Escalated Complaint

A frustrated customer has escalated their complaint. Here's how to de-escalate and find a resolution.

Failed Payment Follow-Up

A customer's payment has failed. Here's how to notify them professionally while making it easy to resolve.

Cancellation Retention Response

A customer wants to cancel. Here's how to understand their reasons and offer alternatives without being pushy.

View all examples

Frequently asked questions

Will customers know it's AI-generated?

Not if you review and personalise before sending. The copilot drafts professional responses, but adding personal touches makes them feel authentic.

Can it handle complex escalations?

It helps draft responses, but complex situations benefit from human judgement. Use it as a starting point and adjust as needed.

Does it integrate with helpdesk software?

Currently it works standalone. Copy the customer message in, generate a reply, and paste it back. Direct integrations are planned.

Ready to speed up your support?

Try the Customer Service Copilot free. See real examples of how it handles common scenarios.

View examples

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